Shipping & Returns Policy

Return packages must be received within 10 business days of the date your order shipped from us. Items must be unworn, unwashed, undamaged with tags attached (if applicable)

Sign onto your account and view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items received without a printed order or outside of the Return Policy Guidelines will not be mailed back and will not be credited. The returning merchandise should be received in 10 days from date of purchase. Return shipping will not be refunded. Customer is responsible for covering shipping charge for returns and exchanges. Returns are processed within 5-7 business days of package invoice.

CINDY & CO., LLC reserves the right to limit the number of returns.


No refunds. Store Credit or exchange ONLY. You will have to pay additional shipping for any exchange.

Non-Returnable Items

The following items are non-returnable. Credit will not be issued for the following:
All items purchased on sale
Worn Items

Refused Packages

Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via U PS are subject to the 'Terms and Conditions of Services' as detailed on

Send all return/exchange merchandise to:
P.O. Box 552533
Miami, FL. 33055

Phone: (888) 858-7652


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

© 2019 CINDY & CO.